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ATM Shipping & Delivery > 

ATM Shipping & Delivery

Shipping Timeline: 7-10 Business Days After Order Placement

Consider the shipping destination when anticipating how long your ATM will take to arrive. There are also times when a particular model may be on back order. Our sales team will reach out to you if there are any expected or unexpected delays in shipping. Please contact us at 1-800-498-5795 ext. 2 or sales@nextatm.com with any questions.

Accepting Machine Deliveries: Please follow the Guidelines Below

  • The receiving party is responsible to make sure the right number of units were delivered.
  • The receiving party is responsible to check for any damage to the packaging and pallets for each unit delivered.
  • Check tip indicators to ensure the unit was never tipped over.
  • Customers should require the driver to notate ANY damage to the packaging on the Bill of Lading (BOL). Any tear, scratch, or indentation to the box could be a sign of shipping damage.
  • Before the driver leaves, customers should inspect the machine for damage and instruct the driver to note ANY machine damage on BOTH COPIES of the BOL.
  • The receiving party is then responsible to sign both copies of the BOL and get COPIES OF BOTH.
  • This is the only window of opportunity to record damage to the machines. After the driver leaves with a signed copy of the BOL, all damage liability shifts to the receiving party.
  • Valid shipping damage warranty claims must be submitted within 7 business days of delivery.

Reporting Shipping Damage: 7 Business Days Reporting Window

  • Please take pictures of all damaged areas of the packaging and machine.
  • Notate the machine serial number as it will be required for any machine damage warranty.
  • Contact NextATM sales or warranty departments with pictures and serial information so that a warranty can be filed. Please contact us at 1-800-498-5795 ext. 2 or sales@nextatm.com

 

NextATM is the leading supplier of ATM machines, ATM parts, ATM signs, ATM decals and ATM paper.
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